Policies
Late Cancel/ No Show
The grace period is 5min for services 30min or less and 10min for services more than 30min. Official rescheduling is up to the Service Provider, but appointments cannot run into the next and a late start may result in unpolished final touches. Unconfirmed appointments may result in cancellation. If more than one late cancellation occurs, client may be charged a non-refundable retainer pre-payment fee for future appointments. After two reschedules or cancellations, client may not be allowed future appointments. The client assumes responsibility for charges and will not seek disputes with their bank, as they take sole responsibility for non-refundable retainer fees. By making appt with Favor In Your Eyes Studio, client agrees to all business policies.
Credit Card on File
All clients are required to have a card on file. This information is kept private and is not used by Business unless a late cancellation/ no show non-refundable retainer fee is required. In the event of a non-refundable retainer fee charge, client assumes responsibility and will not seek bank aide in challenging non-refundable retainer fee which is collected by Business.
Refunds/ Exchanges
There are no refunds for services provided, as the stylist's time and the Studio’s products used cannot be returned. Within the first week of service, call the Studio and make an adjustment appointment that may be complimentary or for the cost of product, depending on the Stylist’s discretion. If client seeks aide from outside of Studio, they must continue with outside source as Favor In Your Eyes only guarantees its own work. Client understands the cancellation policy and agrees to assume sole responsibility, not holding the bank or the salon accountable, not seeking bank aide in services provided by Studio.
For Products, in the first 1-2 uses, client will know if it’s not a match. Within 7 days of a new product, client may reach out to stylist for an exchange. Product with a significant weight difference is void of exchange policy.
Service Packages
Only to be used by purchasing client, for purchasing client, for purchased package. Appointments not rescheduled within 24hrs will forfeit (1) package appointment. Invoice not paid within 24 hrs will lose package privileges. If any previous payments towards wax package were paid, it will be credited to client's account. Any used appts will be deducted from return at regular price and remainder placed in client’s account for future use in Studio ONLY. No cash/CC refunds.
Standard Practices
Please do not arrive earlier than 5min to your scheduled appointment unless your stylist reaches out, as slots are booked with a cleaning time buffer. Complimentary refreshments are provided. Outside food is allowed as long as it does not crumble, spill, or cause messes the Studio has to handle. Please do not bring extra persons if possible. For massage services, please arrive with clean, makeup free skin. If you’d like a “silent service” (some quiet time during your appointment) please let your stylist know at the beginning of your appointment.
COVID & Illness
Favor In Your Eyes Studio is dedicated to helping slow the spread of the pandemic. Wearing a mask is recommended for all clients and parties having symptoms or desiring to. If you’d like your Service Provider to wear a mask, simply ask and we’d be more than happy to accommodate your request. Please limit extra guests at this time due to space and safety. Temperature checks may be done at business discretion. If you are having any symptoms, please reschedule before 24hrs of your appointment to avoid any future fees. Please do not arrive earlier than 5min prior to your appointment as schedules are given time for cleaning in between. For any questions, reach out to your Service Provider directly.
Model Service Appointments
The Client agrees that the Service Provider for Favor In Your Eyes Studio has the Client's approval for the model service booked and any other services added on (whether model or regular services). The Client accepts the potential of risks of the Model Service booked, including but not limited to skin irritation or scratches, redness, swelling or inflammation, over exfoliation, as well as any reactions to products used. The Client forever releases, discharges, and holds harmless the Business, the Building, and the Service Provider from any claims, liability, demand, action, or cause of action arising out of or related to any loss, damage, or injury the Client may incur during or as a result of their participation in the Model Service. The Client agrees to comply with all rules, regulations, and instructions given by the Service Provider related to the Model Service. The Client understands they have sole responsibility for any damage to the Business, the Building, or the Service Provider's property and equipment caused by their negligent or intentional actions during the activity and agree to refund the full price of any repairs or replacements. Additional services outside of the Model Service are regular priced and payment is required at time of appointment, which the Service Provider will handle at checkout. For any additional charges that occur, the Business will invoice the Client. The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in theft of services charges. The Client understands there are no refunds for Model Services, as it is a free service provided. For any regular priced services or retail sales, the Client has read & agreed to the Refund/Return policy stated above. As a model service, customer feedback is encouraged and appreciated! The Client will review final result and let the Business know of any comments or concerns before leaving the appointment. For concerns within 48 hours of model service, without outside assistance (other service providers outside of the Business or medical offices), a solution may be reached between the Business and the Client for cost of materials needed. For concerns past 48 hours, and/or within 48hrs with outside assistance (other service providers outside of the Business or medical offices), the Business can no longer be held responsible as outside assistance may alter the true result of model services and/or concerns raised. The Business can only guarantee the Business' work.
Children
Children are more than welcome for services less than an hour in length (excluding services where the client cannot physically keep an eye on child such as massage, waxing, etc). However, if the service is prematurely disrupted due to a child, the client assumes responsibility and will pay full service cost. Any damages are the client’s responsibility. Any time lost is the client’s responsibility— appointments cannot run into the next and may result in a shorter time slot, resulting in unpolished final touches. No running, jumping, or rough housing are allowed. Any injuries due to misconduct are the client’s responsibility and the Studio cannot be held responsible for unattended children. There are certain No Children areas, including Service Provider’s work area, shelves containing products and Backbar, Employees Only Rooms, behind the reception desk, as well as any areas at Service Provider’s discretion. If repeated issues or destruction occur, Service Provider can require child to be removed from business to finish service or full payment of service whether or not finished.